Our Service and Repair Department is an integral part of our operation. We take great pride in the quality and precision of our work. We invest not only in the continual training and education of our mechanics, but in the finest tools, equipment and parts. Our mechanics are avid cyclists who possess the riding experience necessary to understand fully the importance of a safe a perfectly adjusted bicycle. Kirkland Bicycle wants you to enjoy every minute that you spend on your bike, and we will work with you to address any of your bike’s mechanical needs. In addition to our high standards for the quality of our repairs, we realize the importance of repairing your bike as quickly as possible, and we will go out of our way to make sure your bike is ready for your next ride.
At Kirkland Bicycle, your satisfaction is guaranteed. Our mechanics test-ride every bicycle that they repair, and all of our work is reviewed by a second mechanic. In the unlikely event that there is a problem with the initial repair, we will correct it, free of charge, within 30 days of service. Please note that a bicycle is a mechanical device that requires regular maintenance and our guarantee does not apply if your bike’s malfunction is due to regular wear and tear, accident, negligence, misuse, or abuse.